Virtual Event Support

The Merchant of Venice (2018)

Frequently Asked Questions

If you are having issues accessing our virtual video content, please reference the frequently asked questions below.

What Is Video on Demand?

For Video on Demand, patrons will receive a link and unique access code to a prerecorded video of the event. The performance may be watched at any time within the specified run dates.

What is a Livestream?

For Livestream, patrons will receive a link and unique access code to a real-time, live video of the production. Like a live, in-person performance, the livestream is only available at the time indicated on your confirmation.

When will I get the link to the event?

For Video on Demand events, patrons will receive the link and unique access code in your confirmation email at the time of your purchase.

For Livestream events, you will also receive a performance reminder hour prior to the event that will also contain this link and unique access code.

If you have lost/deleted the email, please contact the Box Office for assistance.

Is the performance password protected?

Yes. Each purchase will be assigned a link and unique access code included in the confirmation email. The unique access code is located directly below the link to watch. Please be advised, if you switch devices or try to log into a second device with this unique link/access code, the player will stop playing on the original device and continue in the newly logged in device. The purpose of this is to maintain the financial integrity of a purchase and in some cases is required by the unions we work with.

Can I view this content offline?

Unfortunately, no. Seattle Shakespeare’s virtual events need to be streamed via a reliable internet connection.

How do I view the event on my mobile phone or tablet?

Virtual events are accessible by any internet connected device (computer, tablet, or mobile) and can be viewed by opening the link provided in the confirmation email in any web browser app. The video player auto-scales to your screen size, so your viewing is always optimized.

How do I view the performance on my TV?

Virtual performances must be viewed in a web browser, whether that is on your computer, tablet, mobile device, or smart TV.

For best practices on streaming to your TV, see device specifics below:

Apple TV/Airplay: First, make sure both your Apple devices are on the same WiFi network. It is recommended to open and begin watching the video on your selected Apple device and then click the airplay icon in the top right corner of the video to cast the video to your Apple TV.

Smart TV: If your TV has a web browser app, it is recommended to log into your email account first on your TV. Next, open the email containing your show specific link and click the button link to watch. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.

Amazon Fire Stick: To watch on with your Amazon Fire Stick, you must first download the free browser, Amazon Silk.

  1. Download App: https://www.amazon.com/Amazon-com-Amazon-Silk-Web-Browser/dp/B01M35MQV4
  2. Using this browser, log into your email and open the show specific link and click the button link to watch. (You may need to click the request desktop site in the top menu to read the whole email.)
  3. Allow the browser to leave the page.
  4. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.

Roku: First, make sure both your mobile device and Roku device are on the same WiFi network. In order to watch on your Roku device, you must first download the following app on your mobile device for $4.99 and follow these steps:

  1. Download App: https://channelstore.roku.com/details/150902/mirror-for-roku
  2. Add the Mirror for Roku channel to your Roku device and then open the channel.
  3. On your mobile device, open the Mirror for Roku app and mirror your device to your Roku device.
  4. Open the link from your email in your mobile browser, rotate your device and click play to watch it full screen. Turn the volume off on your mobile device to enjoy!

These best use practices do not recommend using Chromecast at this time.

Who do I contact if I have problems with the service?

Please contact the Box Office directly at (206) 733-8222, for any troubleshooting or issues with virtual events. We will call you back as soon as we can—our Box Office staff is staying safe working from home during the pandemic. The Box Office hours are Tuesday-Friday from 12:00pm – 5:00 pm. Box Office personnel will be remotely available the hour before and during all live events.

How many times can I watch the event?

Livestreams are just like attending a live, in-person performance; the event begins and is only available at the start time indicated in your confirmation.

Do not start the Video on Demand event until you are ready to experience it in its entirety. You do have the ability to pause the event, but there is a time limit per each access code.

If you have any questions about an online event, you can send an email to the Box Office. You can also leave a phone message by calling (206) 733-8222, and we’ll call you back as soon as we can—our Box Office staff is staying safe working from home during the pandemic.