2023-2024 Terms and Conditions for Ticket Purchases

Seattle Shakespeare Company is committed to the health and safety of our visitors, artists, volunteers, and staff. As we enter the 2023-2024 season, we will hold a space that is mask-optional, with a strong endorsement to continue masking in order to promote collective health. Theatre at its core is about building community. In order to pursue a culture of care, it truly requires collective action and mindfulness for our neighbors.

For that reason, staff will remain masked at all indoor shows, and we hope that you will join us. We will have masks readily available when entering the lobby.

For those who need a more protected environment, we have scheduled four mask-required performances for each production. Health and safety protocols are determined by Seattle Shakespeare Company in its sole discretion and are subject to change. Specific safety protocols will be listed on seattleshakespeare.org prior to performances and may be updated at any time.

Additional Safety

Added safety measures include low-contact entry experience for visitors arriving at the theater, and rigorous cleaning and sanitation protocols throughout the building.

Specific health and safety protocols are determined by Seattle Shakespeare Company in its sole discretion and are subject to change. We will continue to consult with medical advisors and monitor CDC and State guidelines, and these policies may be updated as conditions evolve. Seattle Shakespeare will strive to communicate substantial changes to health and safety protocols in advance of performances. Ticket Holders should review the Seattle Shakespeare website periodically to identify changes impacting one’s ability to attend based on individual circumstances.

Seattle Shakespeare may, in its sole discretion, refuse to allow admission to any Ticket Holder who does not comply with the company’s policies.

COVID-19 Waiver

In consideration of being permitted to attend and by attending any Seattle Shakespeare Company performance, Ticket Holder acknowledges and assumes the inherent risks. Ticket Holder and anyone acting on Ticket Holder’s behalf , knowingly and voluntarily releases the Theater, and without limitation, its Board of Directors, its officers, employees, performers, agents, and affiliates and/or any person or entity acting on their behalf (collectively, the “Theater Releasees”), waives all claims of liability and damages either at law or in equity, to the fullest extent permissible by law, that could be brought against the Theater Releasees, and relinquishes all rights to bring any claim or recover any damages associated with injury or loss of life against the Theater Releasees in connection with exposure or infection with such Illnesses arising out of entry into and/or attendance at any Theater performance regardless of any action, inaction, or fault on the part of the Theater Releasees.

Ticket Holder understands and agrees that this Agreement is subject to and will be construed in accordance with the laws of the State of Washington, without regard to choice or conflict of law provisions. If any provision in this Agreement is declared illegal, void, or otherwise unenforceable Ticket Holder agrees that such provision or part thereof will be deemed severable, and all other provisions contained herein remain valid and binding with full force and effect as if the severed provision or part did not exist.

Ticket Refunds and Exchanges

Ticket Refund

Ticket refund requests can be made up to 24 hours before the scheduled performance or event. They cannot be requested after the scheduled performance. A $5 processing fee will be deducted from all ticket refunds. A ticket purchase credit may also be requested in the form of a gift card.

To Request a Ticket Refund:

  • Email the Ticket Office at boxoffice@seattleshakespeare.org.
  • Call the Ticket Office at 206.733.8222 during regular business hours Tuesday – Sunday, 12 NOON – 5PM.
  • When requesting a gift card credit, if approved, the face value of the ticket, and applicable service fees, are placed as a gift card credit for future use. We encourage you to use any Gift Card credits within a year of transfer.

Ticket Exchange

If you are unable to attend a scheduled performance or event, you can request a Ticket Exchange. Ticket exchange fees are currently being waived for everyone for the 2021-2022 season. Exchanges require 24 hours’ notice before the printed date on the ticket.

To Request a Ticket Exchange:

  • Call the Tickets Office at 206-733-8222 during regular business hours Tuesday – Sunday, 12 NOON – 5PM.
  • Tickets exchange requests may also be submitted online
  • Tickets may be exchanged for another performance of the same production only.
  • Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance. Additional restrictions may also apply.
  • If an exchange is not possible, you may request a transfer of purchase price to a gift card.

Ticket Return/Release & Donation

If you cannot attend a scheduled performance or event, you can release your tickets for resale by Seattle Shakespeare Company, and the ticket’s face value will be donated to the theatre. 

To Request a Ticket Return/Release & Donation:

  • Call the Tickets Office at 206-733-8222 during regular business hours.
  • Requests can be made up to 24 hours before the scheduled performance or event and cannot be arranged after a scheduled performance.
  • An email confirmation will be sent initially confirming the ticket return and donation to Seattle Shakespeare Company.

Missed Performance

If you missed your scheduled performance or event and you were unable to use your ticket for any reason, did not exchange it before a performance, receive a ticket credit, or return and donate it, you may be able to use the ticket for a subsequent performance of the same show subject to seating availability.

To Request a Missed Performance Admission

  • Call the Tickets Office at 206-733-8222 on the day you wish to attend that day’s performance.
  • If there is space available, we will issue a complimentary ticket pass against your original paid ticket.