2021-2022 Season Refund, Exchange, & Ticket Donation Policies

As Seattle Shakespeare Company returns to live, in-person performances, we are keeping the health and safety for all in mind for our operations. Seattle Shakespeare Company has updated its ticket policies as part of our See the Show Safely protocols regarding health and safety accommodations.

Ticket Refund

Should you require a refund of your purchase, a $5 processing fee will be deducted from the refund.

A ticket purchase credit may be requested in the form of a gift card

To Request a Ticket Credit:

  • Call the Ticket Office, 206-733-8222, during regular business hours.
  • Requests can be made up to 24 hours before the scheduled performance or event and cannot be arranged after a performance.
  • If approved, the face value of the ticket, and applicable service fees, are placed as a gift card credit for future use. We encourage you to use any Gift Card credits within a year of transfer.

Ticket Exchange

If you are unable to attend a scheduled performance or event, you can request a Ticket Exchange. As part of the See the Show Safely protocols, ticket exchange fees are currently being waived for everyone. Exchanges require 24 hours’ notice before the printed date on the ticket.

To Request a Ticket Exchange:

  • Call the Tickets Office at 206-733-8222 or visit the Ticket Office during regular business hours.
  • Tickets exchange requests may also be submitted online.
  • Tickets may be exchanged for another performance of the same production only.
  • Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance. Additional restrictions may also apply.
  • If an exchange is not possible, you may request a transfer of purchase price to a gift card.

Ticket Return/Release & Donation

If you cannot attend a scheduled performance or event, you can release your tickets for resale by Seattle Shakespeare Company, and the ticket’s face value will be donated to the theatre.

To Request a Ticket Return/Release & Donation:

  • Call the Tickets Office at 206-733-8222 or visit the Ticket Office during regular business hours.
  • Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged after a performance.
  • An email confirmation will be sent initially confirming the ticket return and donation to Seattle Shakespeare Company.

Missed Performance

If you missed your scheduled performance or event and you were unable to use your ticket for any reason, did not exchange it before a performance, receive a ticket credit, or return and donate it, you may be able to use the ticket for a subsequent performance of the same show subject to seating availability.

To Request a Missed Performance Admission

  • Call the Tickets Office at 206-733-8222 or visit the Ticket Office on the day you wish to attend that day’s evening performance.
  • Or call or visit the box office the day before the next day’s matinee performance.
  • If there is space available, we will issue a complimentary ticket pass against your original paid ticket.